FAQ

FAQ

Before the stay

We are pleased.

Your animal companions also have a home with us. However, we ask to be notified in advance and charge you 7,50€ per day.

We offer baby cots, high chairs and baby cutlery in all our flats. Please let us know in advance if we can provide these.

Your room has a fully equipped kitchen/kitchenette, towels, bed linen, bathroom cosmetics (shampoo & soap) provided.

We have set a minimum stay of 2 days with us.

You will find our cancellation conditions in the T&C's

During the stay

It is part of our corporate philosophy to make technological progress our advantage.

You will receive all information about your stay by e-mail.

We offer the Hochschwarzwaldkarte &/ Konus Karte in your house. We need the following data from you in advance by e-mail:

Your name, date of birth and address, as well as the names and dates of birth of all your fellow travellers.

No smoking (also no e-cigarettes) is allowed in all our flats. You are welcome to smoke on your balcony/terrace.

Free parking is available at our flats.

Please scan the QR code on the inside of your flat door, where we have listed the most recommended restaurants and other attractive activities.

You are guaranteed to be able to check in with us from 3pm on the day of arrival.

Check-out should take place by 10am, however, please note that your access card will no longer be functioning after 10am.

You would like to use the online streaming services during your stay? (ONLY in the Langenbach)

You are welcome to do so, but the landlord assumes no liability should you forget to log out.

Feel free to write us an email or give us a call. With a direct booking you are guaranteed our best price guarantee.

After the stay

From the room rate and VAT plus a cleaning fee (shown in your booking confirmation), as well as the visitor's tax which will be charged during your stay.

If you find that you have forgotten something at home, please send us an e-mail to info@stuub.de.

Please state what you have forgotten and what it looks like, and last but not least where we can send it to you.

Either on the back of your welcome letter, via the guest platform (because you have already received access to it via email or it was on the back of your room door) or gladly via email to info@stuub.de.

Contact

YOU HAVE QUESTIONS?

 Please feel free to use our contact form. 

We are also happy about a call or an email from you. 

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